Privacy Policy

BC Plumbing & Heating respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it.

Information we collect

When you contact us by phone, email, WhatsApp or our enquiry form we collect your name, telephone number, email address, property address and details of the work you require.

How we use your information

We use your details solely to respond to your enquiry, provide quotations, carry out work and keep required service and gas safety records. We never sell your data.

Retention

Enquiry records are kept for up to two years. Gas safety and installation records are kept for as long as required by law and manufacturer warranty conditions.

Your rights

Under UK GDPR you may request access to, correction of, or deletion of your personal data. Contact us at info@bcplumbheat.com or 01223 603024.